We aim to keep things fair – for both our customers and our farmers.
🍊 Perishable Products (Fruits, Food Items)
Due to the nature of fresh produce, returns are generally not accepted. However:
You are eligible for a replacement or refund if:
- Product is damaged during transit
- Product is spoiled or unfit for consumption upon delivery
- Wrong item delivered
📸 Proof Required:
- Clear photos/videos within 24 hours of delivery
📦 Non-Perishable Products
Returns are accepted within 7 days of delivery if:
- Item is unused and in original packaging
- Item is defective or incorrect
💸 Refund Process
- Approved refunds are processed within 5–7 business days
- Refunds will be issued to the original payment method
🔁 Replacement Policy
- Replacements are subject to product availability
- If unavailable, a full refund will be issued
❌ Non-Returnable Items
- Opened or used products
- Items damaged due to misuse
- Products without proof of purchase
📬 Cancellation Policy
- Orders can be cancelled before shipment
- Once shipped, cancellation may not be possible
🌿 Our Promise
At KonkanCart, we work directly with farmers from regions like Ratnagiri and Devgad to deliver authentic, seasonal products.
We strive to balance:
- Freshness 🌱
- Fairness to farmers 👨🌾
- Satisfaction for customers 😊
📞 Contact for Support
For any issues, contact us at:
📧 support@konkancart.com
📞 +91 9309863334